6 MEMBERS' ENQUIRIES PDF 477 KB
Update the Committee of the developments to date with regards to responding to members’ enquiries
Minutes:
Submitted – the report of the Head of
Democratic Services. He noted that he had made enquiries following observations
made at the meeting of the Council on 14/12/17 about the lack of response from
officers to messages from elected members. He received 13 responses that were
varied in nature.
Observations arising from the discussion:
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The
contact details on the Members' Portal were often on a level that was too high
for the nature of the enquiry.
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Other
organisations such as CCG used one contact point for members.
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Using
Galw Gwynedd could be tiresome, especially when attempting to communicate with
some specific Services.
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The
protocol noted that a response should be provided within five days. Whilst that
was useful, it did not differentiate between urgent matters and other matters.
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Acknowledgement
of receiving the e-mail would be useful, as it would give assurance that the
enquiry had been received.
The Head of Democratic Services thanked everyone for their